Refund & Cancellation Policy

1. Scope of This Policy

This policy explains how subscriptions to SnapTap, operated by M/S SOLARA, are delivered, cancelled and refunded. It forms part of our Terms & Conditions and applies to every paid plan listed on our Pricing page.

2. Service Delivery & Shipping

SnapTap is a software-as-a-service platform. Everything we sell — scan quota, 3D model processing, AR hosting, QR codes and analytics — is delivered digitally through your account. We do not ship physical goods, so no local or international shipping charges, customs duties or delivery timelines apply.

Your plan is activated immediately once your payment is confirmed, and your scan quota becomes available in the dashboard right away. Individual product scans are typically processed into an AR-ready model within 1–5 minutes of upload. If our processing pipeline fails at any step, the product is removed automatically and your scan quota is not decremented, so a failed scan never costs you quota.

3. Cancelling Your Subscription

You can cancel at any time, with no cancellation fee and no notice period. Go to Subscription → Change Plan in your dashboard and choose Cancel Subscription. You will be asked to re-enter your password to confirm.

• Cancellation takes effect immediately. Your plan is removed, your remaining scan quota is forfeited, and recurring billing stops — you will not be charged again. Cancelling part-way through a billing period does not refund that period; see section 4.
• All of your active and inactive products are permanently deleted on cancellation, and the QR codes printed for them will stop working. Please export anything you need before cancelling — this cannot be undone.
• Any invoice already outstanding — your plan fee and AR view charges accrued up to the moment of cancellation — must be settled before the cancellation can complete.
• You may also downgrade instead of cancelling, provided your current product count fits within the smaller plan's quota. Downgrading keeps your products and your QR codes intact.

If you would rather not do this yourself, email support@gosnaptap.com from your registered address and we will action the cancellation for you within 2 business days.

4. Refunds

In particular, no refund is due where you cancel or downgrade mid-period, where you decide the platform is not a fit after using it, where a scan you uploaded did not meet your expectations, or where your account has been terminated for a breach of our Terms & Conditions. Upgrading and downgrading between plans is the intended way to adjust what you pay.

Correction of erroneous charges

Separately from the above, if we take money we were never owed, we give it back. These are billing corrections rather than refunds of a delivered service, and we reverse them in full:

• Duplicate or double charge — the same invoice charged more than once.
• Charge after cancellation — any amount billed after we confirmed your cancellation.
• Plan never provisioned — a payment succeeded but the plan was never activated on your account, so nothing was delivered to you.
• Overcharge — any amount taken above the published price of your plan or your plan's stated per-view rate.

5. Returns & Exchanges

As no physical product changes hands, there is nothing to return or exchange. The closest equivalent is a plan change: you can upgrade or downgrade your plan at any time from the Subscription page, and the difference is reflected on your next invoice. A 3D model itself cannot be exchanged in place — to replace one, delete the product and upload a fresh scan.

6. How to Report a Charge You Believe Is Wrong

Email support@gosnaptap.com from your registered email address with the subject line "Billing query", and include your registered business name, the invoice number or the date and amount of the charge, and a short description of what looks wrong. You can also call +92 342 44 97829 during business hours (Monday–Saturday, 10:00–19:00 PKT).

We investigate every query and reply in writing within 3 business days. Where we confirm a charge was taken in error, the reversal is issued to the original payment method used for that charge and normally reaches you within 7–10 business days, depending on your bank or card issuer. We cannot pay to a different card, account or wallet than the one charged. Amounts are returned in the currency of the original transaction; any difference caused by exchange-rate movement or bank charges is outside our control.

7. Complaints Handling

If something has gone wrong — a billing issue, a refund you disagree with, or the quality of the Service — raise it with us directly and we will work through it with you.

• Email support@gosnaptap.com or call +92 342 44 97829. We acknowledge every complaint within 2 business days.
• We investigate and aim to give you a final answer within 7 business days of acknowledgement.
• If an investigation needs longer — for example, when a bank or payment processor is involved — we tell you why and give you a revised date, and we keep you updated at least once a week until it is closed.
• Still unresolved? Write to M/S SOLARA at 162, Ali Town, Lahore, 54000, Punjab, Pakistan marking your letter "Escalation". Any remaining dispute is governed by the laws of the Islamic Republic of Pakistan, as set out in our Terms & Conditions.

8. Chargebacks

Please contact us before raising a chargeback with your bank — we can almost always resolve a billing issue faster and directly. Where a chargeback is raised without contacting us first, we may suspend the account until the dispute is settled with the payment processor.

9. Contact Us

M/S SOLARA · 162, Ali Town, Lahore, 54000, Punjab, Pakistan