Terms & Conditions

1. Introduction

This website and the SnapTap platform are owned and operated by M/S SOLARA (referred to throughout these Terms as "M/S SOLARA", "SnapTap", "we", "us" and "our"). Our registered office is at 162, Ali Town, Lahore, 54000, Punjab, Pakistan, and our principal place of business is located at the same address.

We offer this website, including all information, tools, products and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

If you have any problems subscribing to a plan on our website, or require support after placing an order through our website, please contact us on +92 342 44 97829 or send us an email at support@gosnaptap.com.

2. Applicability & Updates

By accessing or using SnapTap's website, mobile applications, or any of our services (collectively, the "Services"), you engage in our Service and agree to be bound by these Terms & Conditions, including the additional policies referenced here or available by hyperlink. These Terms apply to all users of the site, without limitation to browsers, vendors, customers, merchants and contributors of content. If you do not agree to these Terms, you may not access or use our Services.

In consideration of your use of our website and services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products and services under the laws of Pakistan or any other applicable jurisdiction.

We may need to update these Terms from time to time. Each time you subscribe to or renew a plan on our website, you agree to the latest version of these Terms.

3. Description of Services

SnapTap provides a platform that allows businesses to create 3D augmented reality (AR) models of their products, publish them on our marketplace or embed them on their own websites, and enable end customers to visualize products in their real-world environment. Our Services include product scanning tools, 3D model generation, inventory management, AR viewer embedding, QR code generation, and related analytics. Our Services are delivered entirely digitally — we do not ship any physical goods.

4. Account Registration

To access certain features, you must create an account. You agree to provide accurate and complete information during registration and to keep your account credentials secure. You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

5. Subscriptions, Pricing & Payments

Some of our Services require a paid subscription. All plans, their scan quotas, and their prices are listed in full on our Pricing page and are quoted in United States Dollars (USD) unless a different currency is displayed at checkout. Your monthly invoice consists of your plan's subscription fee plus any usage-based AR view charges accrued during the billing period at your plan's per-view rate.

By selecting a subscription plan, you agree to pay the applicable fees. Subscription fees are billed on a recurring basis according to your chosen plan and are charged automatically to the payment method saved on your account. You may upgrade, downgrade, or cancel your subscription at any time from the Subscription page of your dashboard, subject to the conditions in our Refund & Cancellation Policy.

Card details are captured and stored by our PCI-compliant payment processor. We do not store your full card number on our own systems.

6. Service Delivery, Cancellation & Refunds

Access to a paid plan is provisioned immediately once payment is confirmed; there is no physical shipment and therefore no delivery charge, whether local or international. You may cancel your subscription at any time, without a cancellation fee or notice period, from the Subscription page of your dashboard.

Subscription fees and usage-based AR view charges are non-refundable. Because your plan is delivered immediately and consumed as you use it, we do not refund unused scan quota, a cancellation made part-way through a billing period, or a change of mind. Where we have charged you an amount we were never owed — a duplicate charge, a charge taken after a confirmed cancellation, a plan that was paid for but never provisioned, or an amount above your plan's published price — we reverse it in full. The full conditions, including turnaround times, are set out in our Refund & Cancellation Policy, which forms part of these Terms.

7. User Content & Ownership

You retain ownership of all content you upload to SnapTap, including product images, 3D scan data, and generated AR models ("User Content"). By uploading content, you grant SnapTap a limited, non-exclusive license to process, store, and display your content solely for the purpose of providing our Services. We do not claim ownership over your User Content.

8. Acceptable Use

You are prohibited from using this website, our Services, or their content for any unlawful purpose, to solicit others to perform unlawful acts, or to violate any international, federal, provincial or state laws, regulations and rules. In particular, you agree not to:

• Upload content that is unlawful, infringing, harmful, obscene, or violates any third-party rights, including our intellectual property rights or those of others.
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• Submit false or misleading information, including false registration or payment details.
• Upload or transmit viruses or any other malicious code that may affect the functionality of the Service, or interfere with or circumvent its security features.
• Collect or track the personal information of others, or spam, phish, pharm, pretext, spider, crawl or scrape our Services.
• Attempt to reverse-engineer, decompile, or gain unauthorized access to any part of the platform, or interfere with its security, integrity or performance.

We reserve the right to terminate your use of the Service or any related website for violating any of these prohibited uses.

9. Intellectual Property

All intellectual property rights in the SnapTap platform, including our software, branding, design, and technology (excluding User Content), are owned exclusively by M/S SOLARA. The structure, organization and code of the website and its related software contain valuable trade secrets and confidential information of M/S SOLARA. Except as expressly stated here, these Terms do not grant you any intellectual property rights in the website or its related software, and all rights are reserved by M/S SOLARA. You may not copy, modify, distribute, or create derivative works based on our platform without prior written consent.

10. Termination

We may change or terminate your access to our products, services and this website, or any online membership with us, with or without notice, at any time, without liability to you, any other user or any third party. We reserve the right to terminate your access if, without limitation, you have: (1) provided us with false or misleading registration information; (2) interfered with other users or the administration of our services or websites; (3) been the subject of a request by law enforcement or other governmental authorities; or (4) otherwise violated these Terms. You may also close your account at any time. Upon termination, your right to use the Services ceases immediately, and we may delete your account data after a reasonable retention period.

11. Indemnity & Limitation of Liability

You agree to indemnify, defend and hold harmless M/S SOLARA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SnapTap is provided on an "as is" and "as available" basis. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for them to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, and it is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. To the maximum extent permitted by law, SnapTap shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services, and our total liability shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

12. Complaints & Dispute Resolution

If you are unhappy with any aspect of our Services, please raise it with us first — most issues are resolved quickly and without cost to you. Email support@gosnaptap.com or call +92 342 44 97829 with the word "Complaint" and your registered email address. We acknowledge every complaint within 2 business days and aim to resolve it within 7 business days; where an investigation takes longer, we will tell you why and give you a revised timeline.

The full escalation path, including timelines, is set out in our Refund & Cancellation Policy.

13. Severability & Waiver

If any portion of these Terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it cannot be made enforceable, it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by us.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. You agree that the courts of Lahore, Pakistan (including any consumer court) will have exclusive jurisdiction over any dispute that you have with us.

15. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will notify you by updating the date at the top of this page or through other reasonable means. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact M/S SOLARA at 162, Ali Town, Lahore, 54000, Punjab, Pakistan, or reach us at: